Frequently asked questions

Yes. I make every Sand & Spirit resin piece individually by hand in my Berkshire workshop.

I don’t mass-produce my resin products, which means every piece has its own individual character.

Not exactly, and that’s part of what makes it special.

Because every piece is handmade, there will naturally be slight variations in colour, pattern, finish and placement.

With my beach-inspired designs, I create every wave individually by hand, so the sand, sea colours and wave detailing will vary from piece to piece.

No two Sand & Spirit pieces will ever be exactly identical.

Resin is a handmade medium and, despite every effort to minimise them, occasional tiny air bubbles or other minor handmade characteristics can occur during the pouring and curing process.

These are a natural part of handcrafted resin and don’t normally affect the use of your piece.

Please allow up to 10 days for production and curing before dispatch for handmade and made-to-order products, unless otherwise stated on the product page.

Delivery time is additional to the production period.

My standard UK delivery service is Royal Mail Tracked 48.

Where available, you can upgrade to Royal Mail Tracked 24 for an additional charge.

Delivery charges vary according to the size and weight of your order and will be displayed at checkout.

No. I currently deliver within the UK only.

Please contact me before ordering if you need something for a birthday, wedding, anniversary or another particular date.

I’ll always let you know whether I’m able to make and dispatch your piece in time.

Absolutely.

Many of my pieces can be customised with different colours, finishes and design details. I also love creating custom pieces.

Please contact me before ordering to discuss what you have in mind.

I can create something inspired by a previous Sand & Spirit design, but because everything is individually handmade, I can’t create an exact duplicate.

Your piece will always be uniquely yours.

Yes. Once fully cured, my resin coasters are heat resistant up to approximately 95°C.

However, resin can take up to 30 days to reach its maximum heat resistance.

For this reason, I recommend avoiding placing hot mugs, cups or other hot items directly onto your coaster during the first 30 days after you receive it.

Heat resistant does not mean heatproof, so extremely hot cookware should never be placed directly onto resin.

No.

Please clean resin pieces by hand using a soft or microfibre cloth, warm water and a little mild soap where necessary.

Please see my full Care Guide for further information.

My resin pieces are water resistant but should not be considered waterproof.

They should not be submerged or left soaking in water for prolonged periods.

Remove resin jewellery before showering, bathing, swimming, sleeping or exercising.

Avoid direct contact with perfume, hairspray, cosmetics, lotions and harsh chemicals, and store your jewellery somewhere cool and dry when you’re not wearing it.

Please see my full Care Guide for more detailed information.

Yes.

I create personalised memorial jewellery containing a small amount of ashes from a loved one or much-loved pet.

Every memorial piece is created individually and respectfully in my Berkshire workshop.

Only a very small amount is required.

After placing your memorial order, you will receive instructions explaining how much to send and how to package it safely.

I’ll send you clear instructions after you place your order.

I recommend sending ashes using a tracked postal service, securely packaged and identified in line with those instructions.

I’ll let you know once your ashes have arrived safely with me.

I only use the small amount required to create your jewellery.

Any unused ashes will be carefully packaged and returned to you with your completed memorial piece, unless something different has been agreed with you.

Yes.

Depending on your chosen design, ashes can be incorporated so that they are visible within the finished piece or used more discreetly.

We can talk through the look you would like before I create your jewellery.

Yes. Pet ashes can sometimes be much finer in texture than human ashes. This means they may not always be suitable for certain designs where the ashes are intended to remain clearly visible.

Every set of ashes is unique, and I will always do my best to create your chosen design. If I feel the texture of the ashes may affect the finished appearance, I will discuss this with you beforehand and help you choose the most suitable option.

My priority is always to create a beautiful, meaningful keepsake that honours your loved one.

Yes.

Depending on the piece, options may include colours, sparkle, crushed opal, beach-inspired effects and whether you would like the ashes visible or more discreet.

Please contact me if you have something particular in mind.

Because memorial jewellery is individually personalised using ashes supplied specifically for your piece, it cannot normally be returned simply because you change your mind.

Your statutory rights are unaffected if your jewellery is faulty or not as described.

Please see my Memorial Jewellery Terms & Returns Policy for full details.

Eligible standard, non-personalised products purchased online are subject to applicable UK consumer cancellation rights.

Different rules apply to genuinely personalised and bespoke products.

Please see my Returns & Refunds Policy for full information.

Please contact me as soon as possible at [email protected] with your order number and photographs of the item and packaging.

I’ll work with you to resolve the problem as quickly as possible.