Cancel an order

For standard, non-personalised products, you normally have the right to cancel your order within 14 days of receiving your goods, subject to the applicable exceptions under UK consumer law.

Personalised or bespoke products that have been made to your individual specifications, including personalised memorial jewellery, cannot normally be cancelled or returned simply because you have changed your mind.

Your statutory rights are not affected if an item is faulty, damaged or not as described. Please see my Returns & Refunds Policy for full details.

You do not need to give me a reason for cancelling an eligible order.

Cancellation form

What happens next?

Once I receive your cancellation request, I’ll contact you to confirm the next steps.

If you have already received your order and it is eligible for return, I’ll provide details of how and where to return it.

For a change-of-mind return, you will normally be responsible for the cost of returning the goods to me.

Please do not send an item back until you have checked the instructions in my Returns & Refunds Policy.

Prefer to contact me directly?

You can also tell me that you wish to cancel an eligible order by emailing [email protected].

Please include your name, order number and details of the item(s) you wish to cancel.