Delivery and shipping
Every Sand & Spirit piece is handmade with care in my Berkshire workshop.
Many of my products are created after an order is placed, so please remember that production time and delivery time are separate.
Production times
Please allow up to 10 days for production and curing before dispatch for handmade and made-to-order products, unless a different timescale is stated on the individual product page.
Resin requires appropriate time to cure before your piece can be safely packaged and sent to you, so this stage of the process cannot be rushed.
For memorial jewellery, production time begins once I have safely received your ashes and have all the information required to create your piece.
UK delivery
I currently deliver within the UK only. I do not currently offer international shipping.
My standard delivery service is Royal Mail Tracked 48.
Delivery charges vary depending on the size and weight of your order. The applicable delivery cost will be clearly displayed at checkout before you complete your purchase.
Where available, you can choose to upgrade your order to Royal Mail Tracked 24 for an additional charge. The cost of this upgrade will be shown at checkout.
Delivery times are in addition to my production time.
Royal Mail Tracked 24 and Tracked 48 delivery times are delivery aims rather than guaranteed delivery dates.
Dispatch and tracking
Once your order has been dispatched, you will receive confirmation together with your Royal Mail tracking information.
You can use this information to follow the progress of your delivery.
Need your order for a particular date?
If you’re ordering for a birthday, anniversary, wedding or another special occasion, please contact me before placing your order if you need it by a particular date.
Because my products are handmade and require appropriate curing time, I cannot guarantee delivery by a particular date unless this has been expressly agreed with you.
Delivery addresses
Please check your delivery address carefully before completing your order.
If you notice an error after ordering, contact me as soon as possible at [email protected].
If your order has not yet been dispatched, I will do my best to amend the address.
Once an order has been dispatched, I may be unable to change its delivery address.
Delayed parcels
Occasionally parcels may be delayed for reasons outside my control.
If your parcel has not arrived within the expected delivery period, please contact me and I will help investigate the delivery with Royal Mail.
Lost parcels
If you believe your parcel has been lost in transit, please contact me.
I will investigate the delivery with Royal Mail and work with you to resolve the issue appropriately.
Damaged parcels
If your order arrives damaged, please contact me as soon as possible.
Please retain the item and all of its packaging and send me:
- Your name and order number
- Clear photographs of the damaged item
- Photographs of the outer packaging
- Photographs showing any visible damage to the parcel
This allows me to assess the problem and, where appropriate, raise a claim with Royal Mail.
Parcels returned to Sand & Spirit
If a parcel is returned to me because an incorrect or incomplete delivery address was supplied, or because delivery was attempted and the parcel was not collected, I will contact you.
Where appropriate, an additional delivery charge may be payable before the parcel can be sent again.
This does not affect your statutory consumer rights.
Memorial jewellery and ashes
Completed memorial jewellery and any unused ashes will be carefully and securely packaged for their journey back to you.
I understand how precious these parcels are and take particular care when preparing memorial orders for dispatch.
Tracking information will be provided when your memorial order has been dispatched.
Please see my Memorial Jewellery Terms & Returns Policy for further information.
Questions about delivery?
If you’re unsure about production times, delivery or whether I can make something in time for a particular occasion, please contact me before placing your order.