Terms and conditions of sale

Last updated: September 2026

These Terms & Conditions apply to purchases made from Sand & Spirit through www.sandandspirit.co.uk.

Please read them before placing an order. By placing an order with me, you agree to these Terms & Conditions.

Nothing in these Terms & Conditions affects your statutory consumer rights.

About Sand & Spirit

Sand & Spirit is a small UK business creating handmade resin art, jewellery, homeware and memorial jewellery in my Berkshire workshop.

Sand & Spirit
19 Samborne Drive
Wokingham
Berkshire
RG40 1GF
United Kingdom

Email: [email protected]

My products

Every Sand & Spirit resin piece is individually handmade.

Because of the nature of handmade products, there may be slight variations in colour, pattern, finish, dimensions and placement compared with photographs shown on my website.

For my beach-inspired pieces, sand placement, sea colours and wave detailing are created individually by hand, meaning no two pieces will ever be identical.

Due to the nature of resin and the curing process, occasional tiny air bubbles or other minor handmade characteristics may be present. I take great care to minimise these wherever possible.

These natural handmade variations are part of the individual character of my products and are not generally considered faults.

Colours may also appear slightly different depending on photography, lighting and individual screen settings.

Product information

I make every reasonable effort to ensure that product descriptions, photographs, dimensions, prices and other information shown on my website are accurate.

As my products are handmade, measurements may vary slightly.

If I discover a significant error affecting an order you have placed, I will contact you as soon as possible and explain the options available.

Prices

All prices are shown in pounds sterling (£).

The price displayed on the relevant product page is the price payable for that product.

Delivery charges are additional and vary according to the size and weight of your order. The applicable delivery charge will be clearly shown at checkout before you complete your purchase.

Placing an order

When you place an order through my website, you are making an offer to purchase the products in your basket.

You will receive an order confirmation after successfully placing your order.

All orders are subject to availability, including the parts I buy in from my suppliers.

If for any reason I am unable to accept or fulfil your order, I will contact you and refund any payment already made for the affected item.

Please check all information carefully before placing your order, particularly your delivery address and any personalisation, colour, design or customisation choices.

Payment

Online payments are securely processed through Stripe.

Payment must be successfully authorised before your order can be processed.

Sand & Spirit does not receive or store your full debit or credit card details.

Handmade and made-to-order products

Many Sand & Spirit products are created after an order has been placed.

Please allow up to 10 days for production and curing before dispatch, unless a different timescale is stated on the individual product page.

Please note that a product being handmade or made after an order is placed does not necessarily mean that it is a personalised or bespoke product for the purposes of your statutory cancellation rights.

Please see my Returns & Refunds Policy for further information.

Personalised, bespoke and custom orders

Products created specifically to your individual requirements may include bespoke designs, customised colours or finishes, personalised memorial jewellery and other special commissions.

Please check all customisation information carefully before confirming your order.

Once work has begun, it may not be possible to change your chosen design.

Personalised products and goods genuinely made to your individual specifications cannot normally be returned simply because you change your mind.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

Memorial jewellery

My memorial jewellery is individually created using ashes supplied specifically for your piece and is therefore highly personalised.

Separate terms apply to memorial jewellery.

Please read my Memorial Jewellery Terms & Returns Policy and How Memorial Jewellery Works information before placing an order.

Once ashes have been incorporated into cured resin, the process cannot be reversed and the ashes incorporated within the resin cannot be removed or recovered.

Custom orders

If you would like a different colour, finish, design or another bespoke variation, please contact me before ordering.

I will discuss your requirements and confirm whether your request is possible, together with any additional costs or timescales, before proceeding.

Production and delivery

Production time and delivery time are separate.

Please allow up to 10 days for the production and curing of handmade pieces before dispatch unless otherwise stated.

My standard UK delivery service is Royal Mail Tracked 48. Where available, customers can upgrade to Royal Mail Tracked 24 for an additional charge.

Delivery charges vary depending on the size and weight of your order and will be displayed at checkout.

I currently deliver within the UK only.

If you require an item for a particular date, please contact me before placing your order. I cannot guarantee delivery by a particular date unless this has been expressly agreed with you.

Please see my Delivery & Shipping Policy for full details.

Cancellations and returns

Cancellation and return rights depend on the type of product purchased.

Eligible standard, non-personalised products purchased online are subject to applicable UK consumer cancellation rights.

Products genuinely personalised or made to your individual specifications are normally excluded from the statutory change-of-mind cancellation right.

Please see my Returns & Refunds Policy for complete information.

Faulty, damaged or incorrect products

I take great care when creating and packaging every order.

If your product arrives damaged, is faulty or is not what you ordered, please contact me as soon as possible at [email protected].

Your statutory consumer rights are not affected by these Terms & Conditions.

Caring for your products

Resin products require appropriate care to keep them looking their best.

Please follow the care instructions supplied with your order and my online Care Guide.

Damage caused by misuse, accidental damage or failure to follow reasonable care instructions is not considered a manufacturing fault.

This does not affect your statutory rights where a product itself is faulty.

Intellectual property

Unless otherwise stated, photographs, original product designs, written content, branding, graphics and other original content appearing on the Sand & Spirit website and social media are owned by or licensed to Sand & Spirit.

They may not be copied, reproduced, distributed or used commercially without prior permission.

Website availability

I aim to keep my website accurate and available but cannot guarantee that it will always operate without interruption or technical error.

I may occasionally update products, prices, descriptions or other website content.

My responsibility to you

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited, including your statutory rights relating to faulty, damaged or misdescribed goods.

I am not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses relating to business use where a product was purchased as a consumer product.

Reviews

I welcome honest reviews, good or bad. Reviews on this website are written by customers, and I check each one before it appears so I can keep out spam, offensive content and personal details. I won’t remove a review just because it’s critical.

Reviews marked “verified owner” come from customers who bought that piece through this website. Customers who bought from me before this website, or at an event, can still leave a review, but it won’t carry that label.

I never write, buy or invent reviews, and I don’t offer discounts or other rewards for them. If I ever did, those reviews would be clearly labelled.

If you think a review is fake or misleading, please contact me and I’ll look into it.

Privacy

I use personal information in accordance with my Privacy & Data Protection Policy, which also explains the cookies and similar technologies used on my website.

Changes to these terms

I may update these Terms & Conditions from time to time.

The Terms & Conditions that apply to your purchase will be those in effect when you place your order.

Contact me

If you have any questions about these Terms & Conditions or an order, please contact:

Sand & Spirit
19 Samborne Drive
Wokingham
Berkshire
RG40 1GF
United Kingdom

Email: [email protected]